How can i buy airtime from M-Pesa?
You can buy airtime directly from M-Pesa by sending money to paybill number 256 356 or 439999. Kindly specify the correct mobile number to be topped up under account number then proceed to enter any amount above Ksh. 10. Once you confirm the transaction, it shall be processed immediately and your Airtime is delivered.
How do i get intouch with you?
You can reach us by sending a message or calling us on 0770400599. You can also chat us using the live chat service on the website. Alternatively you can send us an email to info@myairtime.ke.
How much bonus airtime do i get?
Bonus airtime is guaranteed on every purchase. Hoever, the amount varies from time to time. We usually run different promotions to give different airtime bonus amounts. Be sure to always buy airtime from us to enjoy random bonuses on purchase made.
An Introduction to the Merchant API
Merchant API is a platform that allows you to plugin to our ecosystem. You will be registered and given APIs with credentials which shall be used to send topup requests to our system for your customers. Your customers remain known to you and only the merchant interacts with us to topup float which is deducted foe every transaction. The merchant needs to have the systems and resources in place to integrate to our system and a means of supporting their customers.
An Introduction to the Retailer Program
Retailer program enables persons wishin to resale airtime to their customers to use our pltforms todo so. A retailer will enroll on our platform, fund his/her float account and setup a trasacting PIN. Every time the retailer needs to recharge a customer's mobile number, they come to our platform, either USSD, WhatsApp, App or web and initiate the topup request from within our platform. The retailer gets discounts which are standard.
Can I offer my items for free on a promotional basis?
Yes. The decision on what rate to re-sale items at is left to the discretion of the merchant or retailer. However, the agreed/standard doscount amounts still apply and you will still need to fund your float account to enable us fulfill your transactions.
Can I use trademarked names in my business?
Yes, merchants run as a brand on their own and are allowed to use their own registered trade marks identifiable by customers. Merchants are also free to come up with innovative ways of selling their Airtime since our identity is not passed onto the merchants' customers.
Tips for Increasing Your Income
Well, its always difficult to start. Don't give up after the first, second, third or fourth month. We have seen merchants whose businesses have kicked up even after a year of being on our platform. Be innovative in marketing and always dont rush to implement an idea just because you saw it somewhere.
How can I get support for an item which isn't working correctly?
You are invided to reach us immediately via 0770400599. Also get intouch via email info@myairtime.ke for prompt follow up. We endevor to satisfy everyone that comes to our platform hence never hesitate to get intouch with us incase of any challenge during your interactions with our systems.
How do I topup float?
For merchants, once registration is complete, you shall be issued with a merchant code. You can topup float in realtime using M-Pesa paybill 256356 or 439999 and specify your merchant code under account number. Your funds shall be credited to your float account in realtime.
For retailers, topup services are available on our platforms. Kindly access our WhatApp channel or dial the USSD code and you will get a float topup option. Follow the prompts and make payment. Your topup will be credited to your float account in realtime also.